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Terms and conditions

Unless otherwise agreed in writing by a Director of Grove Promotions Ltd, all goods are supplied in accordance with these terms and conditions of business.

Grove Promotions Ltd reserves the right to make alterations to its website and details displayed on it (including prices, specifications, colours and minimum order quantities) without notice.
All orders placed with Grove Promotions Ltd are deemed to be acceptance of these Terms.

In these terms and conditions:

"Grove Promotions Ltd" means Grove Promotions Ltd and any successor to its business, and as the context allows, any other connected entity that supplies the goods ordered by you.
"We" and "Us" means Grove Promotions Ltd either alone or together with you, as the context requires.
"Working day" means every whole or part day of the year except weekends, and English bank, statutory and public holidays.
"You" or "The customer" means the person ordering goods subject to these terms and conditions.

1. We shall not be liable to you where the performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restriction of imports or exports or any other cause not within the reasonable control of Grove Promotions.
2. If any part of these Terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
3. While we will use reasonable endeavours to verify the accuracy of any information published by us, we make no warranties, whether expressed or implied in relation to its accuracy. We cannot guarantee that the appearance and/or colours of products shown online or in print exactly reproduce the appearance and /or colours of the physical products themselves.
4. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) otherwise out of or in connection with these terms and conditions for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses, suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.
5. These terms and conditions or any contracts between us shall be governed by and constructed in accordance with English law and the English courts shall have exclusive jurisdiction over any dispute between us.

We can only be responsible for reproduction of artwork supplied by the clients or produced against their written order. We reserve the right to reject artwork supplied by the client if it is considered of unsuitable quality or format for printing. If artwork is rejected on these grounds we will, with the agreement of the client, recreate the artwork to the required standard. We reserve the right to make a charge for this service. A paper proof must be signed or a pdf proof must be digitally approved before proceeding with all orders. Blocks, dies, screens and jacquards are chargeable unless otherwise agreed and remain the property of Grove Promotions Ltd. You will receive a paper layout proof or pdf proof as part of our order process. This must be checked and signed by you as a representative of the client giving approval of the artwork in every detail and giving consent to proceed with production of the order. PLEASE NOTE: once a proof has been signed and production has commenced, if you should require further amendments you will liable for costs incurred according to the stage to which production has progressed. We DO NOT accept responsibility for incorrect artwork once you have signed it off. Whilst every effort is made to faithfully reproduce specific pantone colours, we cannot guarantee complete colour accuracy due to limitations of proceses and materials.

Samples of some products may be available and can supplied to the client at our discretion. With consent of the Director, samples may be issued on loan if in stock and must be returned in good condition within 14 days. An invoice will be raised after this time for any items not returned. Pre-production proof samples may be available in certain exceptional circumstances, however a charge will be made if an order is subsequently cancelled. Normal practice is to supply colour or black and white printed or pdf proofs. The customer accepts the actual goods supplied may not exactly match those illustrated or described or previously supplied. There may be slight variances in appearance, colour or materials. Where there are significant differences in specification in respect of quality, size, material or colour we will endeavour to inform you prior to production. 1. Prices published or provided on an ad hoc basis are inclusive of origination and delivery but are exclusive of artwork and VAT. VAT is shown separately on ad hoc quotes. Artwork is chargeable within a range of fixed price bands, according to the complexity of artwork required.
2. Orders are accepted subject to our right to adjust prices in the event of any fiscal change in law or Government Regulations prior to the date of delivery or of any substantial change in the currency rate at the time of importation of goods.
3. The right is reserved to supply up to a certain maximum over or under the ordered quantity of PRINTED goods and goods will be charged at the contract rate for the ACTUAL number of goods supplied. The maximum applicable will depend on the practice of particular trade of goods supplied, however normal variances are +/- 10%. The appropriate charge will be made for additional items received
4. A final invoice will be raised upon despatch of goods which may vary from that originally quoted to take into accounts any variances in amount or amendments to original order.
5. Our acceptance of your offer will create a legally binding contract between us. We reserve the right not to supply you at our discretion.
1. Our terms are strictly net 30 days from the date of invoice. No variation of these terms will be permitted unless authorised by a Director of Grove Promotions Ltd in writing. All new accounts are payable on a pro-forma basis for the first order. Orders will not be despatched until payment is received.
Any invoices outstanding after 30 days will attract interest and compensation pursuant to the Late Payment of Commercial Debt Regulations 2002. Ownership of the goods is not transferred until the invoice is paid in full. 1. Our delivery hours are 9am - 6pm, Monday to Friday, excluding bank holidays and public holidays.
2. For security reasons a signature is required to acknowledge receipt. If you know that there will be no one available to sign for your delivery, it may be best to supply an alternative address for delivery. If no one is available at the delivery address to sign for the goods, the delivery company will leave a card. You can simply call the number on the card quoting the card reference number to re-arrange delivery at a more suitable time.
3. Please note we are only able to ship products to addresses in mainland United Kingdom. We work closely with our carriers to ensure best possible service and delivery times, however, some delays may occur which are outside our control and we will endeavour to work with you and the carrier to resolve these immediately.
4. While every effort will be made to deliver goods on time, NO liability is accepted for delays occurred by circumstances beyond our control
5. Non-delivery of goods - Supplies are invariable bound by the Carriers terms and conditions and therefore claims for non delivery of all or part of the consignment must be notified in writing within 5 working days to enable claims to be made against the carrier.
6. Packages damaged in transit - Claims arising from damage to packages in transit must be notified forthwith. Delivery sheets relating to damaged cartons should be signed and stated accordingly. 1. Goods supplied against orders cannot be returned for any reason once they have been printed to your specification as per the signed paper proof. However, if the print is incorrect i.e. different from that of the paper proof, we will re-print the products as soon as possible, subject to stock availability. Goods are not supplied on a sale or return basis.
2. If goods are incorrect, faulty or damaged upon delivery we will exchange the product or issue a refund of the full price (including any delivery charges). However we must be notified in writing (via e-mail, fax or post) within five working days following your acceptance of this delivery. We will arrange for the goods to be collected by our nominated delivery carrier at our own expense, and meet the cost of any subsequent delivery or replacement items.
3. Refunds will paid via the identical method of payment used to originally purchase these goods within 30 days of receipt of the returned goods.
4. If an order is cancelled after it has been confirmed and the order acknowledgment has already been signed by the customer, the customer will be charged a £50.00 cancellation fee and invoiced accordingly.
5. Failure of goods to comply with contract terms on grounds of quality, quantity or on grounds that the wrong goods have been supplied must be notified within 7 days. In any event within such period of times as will exclude the possibility of deterioration or damage due to unsatisfactory storage by recipients or any other cause.

How to return items:
Call our Customer Services Team on 01606 553793. They will arrange for the collection of incorrect, faulty or damaged goods. Lines are open 9,00am-5.00pm weekdays.
Please note that we do not export goods and all transactions of made in sterling.

Grove Promotions Ltd reserve the right to amend or change these Terms & conditions without prior notice. The Grove Promotions Ltd managed websites and all the materials published or otherwise incorporated on the sites (herein "Content"), such as text, button icons, interfaces, images, software, illustrations, video clips, audio clips, and other video and audio files are owned exclusively by Grove Promotions Ltd or others that have licensed their materials to us. The Content is therefore protected by copyrights, trade secrets, or other proprietary rights. You may not copy, download, upload, modify, reproduce, transmit, delete, add to, distribute in any way, or otherwise use for any purpose any of the Content except as we have outlined in these Terms of Use or on the Grove Promotions Ltd managed websites, or with the prior written consent of the owners of the Content. You are only permitted to download those materials specifically made available by us to download for your personal use. Any material made available for downloading i.e. Pdf's by the Grove Promotions Ltd managed websites may not be used for commercial or any other purpose other than your personal use and may not be copied or duplicated in any way. Please do not remove any notices or credits on the downloaded materials or delete, add, or otherwise modify the content of any such downloaded materials.

Required information

To comply with the above Act, this website is a trading arm of Grove Promotions Limited of 15 Wentworth Grove, Winsford, Cheshire CW7 2LJ.

Grove Promotions Ltd is a Company Registered in England & Wales no.6210125. Registered address: 15 Wentworth Grove, Winsford, Cheshire CW7 2LJ